MortgageCheck

Contact & Support

We're here to help. Reach out and we'll get back to you within one business day.

MortgageCheck Support

We reply within one business day

Issues with your microsite, AI assistant, or lead notifications.

Payment questions, receipts, or subscription changes.

Features, getting started, or anything else.

Frequently Asked Questions

How do I reset my password?

Use the "Forgot password" link on the login page, or contact support for assistance.

How do I cancel my subscription?

Visit our Subscription page and click "Cancel Subscription". Cancellation takes effect at the end of your billing period.

Can I export my lead data?

Yes! Contact support and we'll provide a CSV export of all your leads within 2 business days.

How do I update my microsite?

Use the edit link in your welcome email, or contact support to request a new edit token.

I didn't receive my confirmation email

Check your spam/junk folder first. If it's not there, contact support with your email address and we'll resend it.

Support Hours: Monday–Friday, 9am–6pm ET

For urgent issues outside business hours, include "URGENT" in your email subject.